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PEOPLE
At Rely On Us, we strongly believe in the philosophy of putting people first. "PEOPLE FIRST" attitude is what drives all our processes, our culture and passion. People are our first priority. We value our people and treat them as we would like to be treated.
PROCESS
At Rely On Us, we believe that PROCESS is our Critical Success Factor (CSF). We strive to develop, manage and improve processes to optimise the value for our customers and other stakeholders.
ETHICS
Rely On Us strongly believe that our organizational culture, management philosophy and ethics have a strong impact on how well our organization will perform in the long term.
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CORPORATE MEMBERSHIPS
CORPORATE MEMBERSHIP
CORPORATE MEMBERSHIP
CO-FOUNDER'S CREDENTIAL
QUALITY CERTIFICATIONS
ISO 9001:2015 CERTIFIED
ISO 18001:2007 CERTIFIED
ISO 27001:2005 CERTIFIED
HIPAA COMPLIANT COMPANY
100% HIPAA COMPLIANT PLATFORM
MCAFEE SECURE
With the ever evolving healthcare environment, the message is quite clear - a strong need to invest time and attention to stay abreast of the rapidly changing marketplace.
At Rely On Us, we help our customers to overcome challenges in healthcare services by supporting them to focus on - High patient experience (or) satisfaction, improving the health of the people and bringing down the capital healthcare expenditures.
Healthcare is our Primary Business
Ability to handle end to end process of Healthcare RCM
People
It takes people to conceive and drive innovative ideas and services. So its people that Rely On Us puts first in all of its functions.
Process
We provide seamless implementation of the process so that there is a minimal disruption to the client operations during transition. Our process excellence specialists lead the organization to improvise on efficiencies. We have a statistics driven quality management function. We also generate comprehensive reports that will track the performance.
Ethics
Ethical practices followed by us to avoid moral and ethical issues:
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Code of ethics laid down by us is religiously followed and supported.
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To enforce ethics, the best way is to teach the same. We strongly believe people when regularly educated regarding ethical values the implementation is highly effective.
Highly experienced management team
Our senior management team possesses extensive industry experience and are industry certified (AHIMA and AAPC). They are also a scalable management pool with deep revenue cycle expertise. Our managers are not only industry-recognised thought leaders but also proficiently managing and executing advisory and implementation assignments.
Client On-Boarding and Transitions
The consistent transition methodology is the key for our success. Our project metrics are aligned to customer KPIs and the transition governed by well established gate reviews at each phase of project life cycle.
Workforce Management
Our work force management team is good in planning and supporting operations for larger results. We follow a standardized approach to resource planning, and provide staffing requirements for your project based on the forecast volumes and agent learning curve.
Six Sigma-based quality approach
We follow the “right the first time” approach. For us, quality is meeting and exceeding customer expectations consistently. We follow best practices in developing the quality assurance plan that measures the quality and performance across each and every process.
Business continuity planning and Disaster Recovery
For us the Business Continuity is a serious job, and we ensure 100% uptime for all our clients. Our infrastructure and Amazon Web Services platform allows us to ensure the Business Continuity in case of contingencies.
An Analytics Driven, Technology Enabled Revenue Cycle Solution
Rely On Us is an analytics driven, technology enabled Revenue Cycle Management (“RCM”) solution for medical billing, medical coding and business analytics services to the healthcare providers