With the ever evolving healthcare environment, the message is quite clear - a strong need to invest time and attention to stay abreast of the rapidly changing marketplace.

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At Rely On Us, we help our customers to overcome challenges in healthcare services by supporting them to focus on - High patient experience (or) satisfaction, improving the health of the people and bringing down the capital healthcare expenditures.

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Healthcare is our Primary Business

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Ability to handle end to end process of Healthcare RCM

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People

It takes people to conceive and drive innovative ideas and services. So its people that Rely On Us puts first in all of its functions.​

       

Process

​We provide seamless implementation of the process so that there is a minimal disruption to the client operations during transition. Our process excellence specialists lead the organization to improvise on efficiencies. We have a statistics driven quality management function. We also generate comprehensive reports that will track the performance.

       

Ethics

Ethical practices followed by us to avoid moral and ethical issues:

• Code of ethics laid down by us is religiously followed and supported.

• To enforce ethics, the best way is to teach the same. We strongly believe people when regularly educated regarding ethical values the implementation is highly effective.

       

Highly experienced management team

Our senior management team possesses extensive industry experience and are industry certified (AHIMA and AAPC). They are also a scalable management pool with deep revenue cycle expertise. Our managers are not only industry-recognised thought leaders but also proficiently managing and executing advisory and implementation assignments.

       

Client On-Boarding and Transitions

The consistent transition methodology is the key for our success. Our project metrics are aligned to customer KPIs and the transition governed by well established gate reviews at each phase of project life cycle.

       

Workforce Management 

Our work force management team is good in planning and supporting operations for larger results. We follow a standardized approach to resource planning, and provide staffing requirements for your project based on the forecast volumes and agent learning curve.

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Six Sigma-based quality approach

We follow the “right the first time” approach. For us, quality is meeting and exceeding customer expectations consistently. We follow best practices in developing the quality assurance plan that measures the quality and performance across each and every process.

     

Business continuity planning and Disaster Recovery

For us the Business Continuity is a serious job, and we ensure 100% uptime for all our clients. Our infrastructure and Amazon Web Services platform allows us to ensure the Business Continuity in case of contingencies.

     

An Analytics Driven, Technology Enabled Revenue Cycle Solution

Rely On Us is an analytics driven, technology enabled Revenue Cycle Management (“RCM”) solution for medical billing, medical coding and business analytics services to the healthcare providers

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